Background

As a consultant at Algorithm for over 18 years, Andy is responsible for working with customers to learn about their businesses and helping them use software to achieve their goals. His responsibilities include discovering the unique aspects of each customer's business process and their goals for improvement, communicating how the software will help with those improvements, training their staff on the effective use of the software, and supporting them if problems are encountered once they start using it. Andy began his career in the software industry as a technical writer for ERP. He then moved to the marketing group, managing the team responsible for Web portals. After a brief stint demonstrating CRM as a part of the sales team, Andy joined Algorithm as a consultant where he's enjoyed working with customers for more than 18 years. Andy is a proud alumnus of Ohio Wesleyan University.