Streamline ordering, fulfillment, and delivery processes by empowering sales and service with real-time data to improve customer service.
- Suggested item replacement, up-sell, and cross-sell
- Inventory allocation for customer orders
- Flexible pricing and discounting strategies
- Purchase order linking and drop shipments
Improve Order, Fulfillment, and Delivery Processes for Happier Customers
Centrally manage sales activities for quote entry, order fulfillment, shipment creation, pricing and discounting, and inventory stock status. Empower sales and service departments with real-time data to improve customer service.
AUTOMATE SALES ACTIVITIES FOR BETTER CUSTOMER SERVICE
- Order Suggestions. Boost sales with item substitution, up-sell, and cross-sell suggestions.
- Integrated Workflow. Automate and customize order processing by order type and eliminate unnecessary steps with integrated workflows. Configure order status, status changes, actions, notifications, and alerts to trigger during order processing.
- Flexible Discounts and Promotions. Manage complex customer and vendor pricing and discount policies. Set up quantity and volume discounts as a percent or an amount. Specify multiple discount rules and sequences or automatically allow the system to apply the best discount combination.
- Configurable Order Types. Predefine order types tied to specific order processing requirements. Specify inventory allocation rules, workflow scenarios, and documents generated in Accounts Receivable and Inventory Management.
- Multiple Entry Points. Create orders from sales order entry, import files, or convert quotes to sales orders. Open APIs support integration with EDI, commerce, and retail point-of-sale systems.