Acumatica Customer Support Management helps organizations respond faster to customer requests, streamline support operations, and deliver a more consistent, high-quality customer experience. Built into Acumatica Cloud ERP, this CRM-driven solution centralizes case management, customer communications, and service workflows so teams can manage the full customer journey, from first contact through post-sales support, in one connected platform.
With features like case and contract management, integrated document history, automated alerts, and a secure customer self-service portal, Acumatica empowers support teams to resolve issues quickly while giving customers 24/7 visibility into their cases, orders, and account activity. Built-in reporting, dashboards, and service automation help reduce response times, lower support costs, and improve service-level performance across the organization.
By unifying ERP and CRM data, Acumatica Customer Support Management provides a 360-degree view of customer interactions, enabling better collaboration, proactive service, and stronger long-term customer relationships. When implemented by Algorithm, this solution becomes a powerful foundation for scalable, customer-centric growth.