The Algorithm Blog

Asking "Why?" for Business Process Improvements—Where to Start

In my first post in the series on “Asking Why”, we covered how asking why is the key to unlocking business process improvements. So, once you know that it is important to ask why, the next logical question is, “where do we start?”

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Asking Why—The Key to Unlocking Business Process Improvements

Have you ever started a new job, and during the training asked why a labor-intensive task or process was being done the way you were being trained?

Was the answer one of the following?

  • “That’s the way we’ve always done it.”
  • “That’s the way I was taught to do it.”
  • “I don’t know.”
  • “Because this is how we do it here.”
  • “If we don’t do it this way, what if something goes wrong/the numbers don’t match/I make a
  • mistake?”
  • Silence…

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