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Algorithm's Tech
Support Solution (Client Care)
Let's face it,
the reason you are installing an integrated enterprise solution is
to do more business and make more money. It doesn't do you much good
if it isn't running at its best. Algorithm's Client Care Agreements
blanket you with expertise on all levels of the product, from
installation to routine questions.
We have full-time
support professionals at the end of a toll-free line ready to help
with your technical support issues. Many of our support technicians
hold the same certifications as the consulting staff.
We've also made
a significant investment in WebEx, our
remote technical support software. All you need is the Internet and
a browser. This allows our technicians to be on your system faster
than you can get anyone on site.
Every truly
integrated enterprise solution should include a tech support program
- anybody that tells you otherwise probably can't support you like
Algorithm can.
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WebEx, our partner in web based
support
Algorithm has
selected WebEx as our partner for web
based support, training and presentations. For more information on
WebEx, click the logo, which will open the
WebEx site in a separate
window.
Existing
Algorithm clients, in accordance with our support plan, can login using their name
and support number. After login, our support
technicians will walk you through the process of sharing your
application with one of our support staff to help resolve your
issue, or for training purposed. First time users should click here
first to test your connection and download required
software.
At the
completion of your support incident, you will be presented with a
questionnaire from WebEx. This is
voluntary and may be closed if you wish not to complete
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