Let's face it, the reason you are installing an integrated enterprise solution is to do more business and make more money. It doesn't do you much good if it isn't running at its best. Algorithm's Client Care Agreements blanket you with expertise on all levels of the product, from installation to routine questions.
We have full-time support professionals at the end of a toll-free line ready to help with your technical support issues. Many of our support technicians hold the same certifications as the consulting staff.
We've also made a significant investment in WebEx, our remote technical support software. All you need is the Internet and a browser. This allows our technicians to be on your system faster than you can get anyone on site.
Every truly integrated enterprise solution should include a tech support program - anybody that tells you otherwise probably can't support you like Algorithm can.
WebEx, our partner in web-based support
Algorithm has selected WebEx as our partner for web based support, training and presentations. For more information on WebEx, click the logo, which will open the WebEx site in a separate window.
Existing Algorithm clients, in accordance with our support plan, can login using their name and support number. After login, our support technicians will walk you through the process of sharing your application with one of our support staff to help resolve your issue, or for training purposes.
At the completion of your support incident, you will be presented with a questionnaire from WebEx. This is voluntary and may be closed if you wish not to complete it.